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For more information, contact Communications atCommunications@Germantown-TN.gov or call (901) 757-7202.

Online Utility Payment FAQs

Post Date:01/12/2018

Recent upgrades to the online utility payment system have left some customers with questions. Friendly customer service specialists are available to answer your questions during regular business hours. Simply call (901) 757-7200. The following are the most frequently asked questions related to online utility payments.

Getting started - As a first time user of the new utility payment system, you will need to register as a ‘New User’.

Accepted methods of payment - Methods of payment accepted include Master Card, Visa and eCheck. Please note, payments made with a credit card will incur a 2.5% convenience fee. To avoid the fee, simply pay using E-check and use your bank routing and account numbers.

Saving payment information- You can add your credit card and/or eCheck payment information to your ‘wallet’ under ‘My Profile’.*You must be logged in to have access to ‘My Profile.’

Payment date - When paying with an eCheck, you cannot pre-select the date your payment will be drafted. The payment will be drafted on your payment due date. When paying with a credit card, you can choose to make your payment now or on the due date.

Enrolling for AutoPay - When enrolling for AutoPay with a credit card the customer will have the option to make a payment now or on the due date. Making a payment now will draft the current payment now and subsequent payments will be drafted on the due date thereafter until un-enrolled in AutoPay
When enrolling for AutoPay with an eCheck, the customer only has the option to draft on the due date and will not see additional options to select. Each payment thereafter will be drafted on the due date until un-enrolled in AutoPay.
Accounts must be current in order to enroll in AutoPay. 

 



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