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    Covid-19 Updates

The City of Germantown is actively monitoring the current outbreak of the Coronavirus (COVID-19) and taking steps to protect employees and residents. The City has been in contact with officials from local, state and national health organizations in order to receive the latest and most accurate information that is available. 

Germantown Mayor Mike Palazzolo has issued a Safer at Home Executive Order that will go into effect beginning Tuesday, March 24, at 6 p.m. and will remain in effect until rescinded by the mayor. The Safer at Home Order directs all Germantown residents to stay inside their homes and immediately limit all movement outside of their homes beyond what is absolutely necessary to take care of essential needs. On those occasions when residents are out of their homes for necessary tasks, they are urged to stay at least six feet away from others. The Safer at Home Order will help to ensure the public health of those in the community, disrupt the spread of the virus and reduce the strain on regional healthcare resources as much as possible. To view the City of Germantown’s full Safer at Home Order, visit this link.

On Friday, March 20, Mayor Mike Palazzolo signed a declaration to issue a state of emergency for the City of Germantown. The local state of emergency will allow the City to prioritize resources, seek intergovernmental resources, handle procurement issues, coordinate an effective response and work to help City residents respond to this pandemic emergency. In addition, Mayor Palazzolo is also requiring all restaurants to close dining rooms to the public and perform only take-out or delivery services and bars, gyms and movie theaters to close as of midnight on Friday, March 20. During this time, the community is still encouraged to support local business through to-go orders, drive thru's, delivery and curbside pick-up. 

Beginning at 5 p.m. on Wednesday, March 18, Germantown City Hall and all municipal buildings will be closed to the public until further notice. It is the City’s highest priority to maintain services to its residents. City staff will
continue to work on-site and remotely to continue offering all essential services.

As stated above City services will continue as usual. Residents and businesses may continue with City business online, by phone or via email. Online forms can be accessed at For questions or concerns, residents may continue to contact the Customer Service Center at (901) 757-7200 or

The Germantown Police and Fire departments will continue to exercise extreme caution and are notified of individuals experiencing symptoms of COVID-19, prior to arrival, so as to take additional precautions.

The Germantown Public Works department will continue to ensure safe and high-quality drinking water to customers. In addition, water services will not be shut off due to delinquent payments at this time. However, please note that customer bills are due as rendered and payment obligations will continue to accrue. If you are new to Germantown and need to sign up for water, sewer and sanitation services, please visit this page, complete the solid waste service forms selection form and the water service application, and send completed forms to For questions regarding signing up for water, sewer or sanitation services, please contact Leslie Acerra at (901) 757-7353.

Solid waste collection is an essential service and the City of Germantown has been in daily communication with our contractor Waste Pro regarding service delivery. It is important to note that Waste Pro has all of the routes in Germantown covered at this time. Due to the recent increased volume of household trash, Waste Pro has made adjustments to move more equipment on the household trash routes in an effort to meet the demand. This shift in equipment may result in delayed collection in other service areas, which includes recycling and yard debris. The City has been receiving reports of missed or delayed collections and these are communicated in real time to Waste Pro. In addition, Waste Pro is taking precautions due to the outbreak of Coronavirus (COVD-19), in which case substitute drivers may be covering routes on an as needed basis. For more information or to report a missed collection, please contact Customer Service at (901) 757-7200 or Thank you for your understanding. 

All non-mandated public meetings will be cancelled or rescheduled.
Updates are reflected on the City’s online calendar.

The Germantown Animal Shelter will also be closed until further notice. Adoptions will be available by appointment only. For questions or more information, contact the shelter at (901) 757-7358.

In response to the outbreak of COVID-19 and recent actions taken by the Tennessee Supreme Court, Germantown Municipal Court will be canceling adult court sessions scheduled for March 18 (reset to May 6), March 25 (reset for May 13) April 1 (reset for May 20). In addition, juvenile court sessions scheduled for April 2 (reset for May 7) and 9 (reset for May 14) have also been canceled. Contact the Germantown Court Clerk's office at (901) 757-7212 for more information or reschedule your court date.

The Parks and Recreation department has canceled all programs and activities including adult and youth sports; facility rentals and closed all indoor/special use facilities including park restrooms, playgrounds, tennis courts, skate park, the Forgey Dog Park, the Pickering Center and the Bobby Lanier Farm Park until further notice. Open space park areas and greenway trails will remain open from daylight until dark with the request that all users practice social distancing measures. For more information and frequently asked questions, please review this document.

On Tuesday, March 24, Tennessee Governor Bill Lee recommended that all public schools remain closed until April 24 in response to the COVID-19 outbreak. The Germantown Municipal School District (GMSD) is following the governor's recommendation to close schools through at least April 24. For the latest updates from GMSD, visit

View a list of Germantown restaurants that remain open for carryout, curbside pickup, drive thru and delivery services. While we have done our best to provide an accurate listing, please understand that the situation is changing very rapidly and we fully expect that this list will not be accurate for long. Feel free to email if you find inaccuracies or would like to add a location we have missed. Thank you for continuing to support Germantown restaurants by ordering takeout or delivery. Thanks too for practicing social distancing and staying at home as much as possible. 

The City's Economic and Community Development department has adopted a policy that allows essential businesses open during the Shelter-In-Place order to advertise to customers that they are open for business. City Code Compliance officers will be visiting businesses during the Shelter-in-Place Order to review temporary signage and answer any questions. To view the full policy, visit this link.

We will continue to update residents as new information becomes available. Connect with us on Facebook, Twitter and Nextdoor for alerts or breaking news. Sign up for e-notices at