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    Covid-19 Updates

The City of Germantown is actively monitoring the current outbreak of the Coronavirus (COVID-19) and taking steps to protect employees and residents. The City has been in contact with officials from local, state and national health organizations in order to receive the latest and most accurate information that is available. 


On April 27, the Joint COVID-19 Task Force, including Shelby County government, the City of Memphis, and the six suburban municipalities have announced a phased plan to get the entire County Back to Business. Information, along with a dashboard featuring required milestones, is available here.
Details are available in the following documents: 

Back to Business Framework
Back to Business Framework Grid
Back to Business Compliance Protocol
Germantown-specific appendices
Germantown businesses with questions about this plan may email or call (901) 757-7200. A team has been established to help businesses interpret and comply with the plan. 


Germantown Mayor Mike Palazzolo has issued a Safer at Home Executive Order beginning Tuesday, March 24, at 6 p.m. The order will remain in effect until rescinded by the mayor. The Safer at Home Order directs all Germantown residents to stay inside their homes and immediately limit all movement outside of their homes beyond what is absolutely necessary to take care of essential needs. On those occasions when residents are out of their homes for necessary tasks, they are urged to stay at least six feet away from others. The Safer at Home Order will help to ensure the public health of those in the community, disrupt the spread of the virus and reduce the strain on regional healthcare resources as much as possible. To view the City of Germantown’s full Safer at Home Order, visit this link.


On Friday, March 20, Mayor Mike Palazzolo signed a declaration to issue a state of emergency for the City of Germantown. The local state of emergency will allow the City to prioritize resources, seek intergovernmental resources, handle procurement issues, coordinate an effective response and work to help City residents respond to this pandemic emergency. In addition, Mayor Palazzolo is also requiring all restaurants to close dining rooms to the public and perform only take-out or delivery services and bars, gyms and movie theaters to close as of midnight on Friday, March 20. During this time, the community is still encouraged to support local business through to-go orders, drive thrus, delivery and curbside pick-up. 

View a list of Germantown restaurants that remain open for carryout, curbside pickup, drive thru and delivery services. While we have done our best to provide an accurate listing, please understand that the situation is changing very rapidly and we fully expect that this list will not be accurate for long. Feel free to email if you find inaccuracies or would like to add a location we have missed. Thank you for continuing to support Germantown restaurants by ordering takeout or delivery. Thanks too for practicing social distancing and staying at home as much as possible. 


Beginning at 5 p.m. on Wednesday, March 18, Germantown City Hall and all municipal buildings will be closed to the public until further notice. City staff will continue to work on-site and remotely to continue offering all essential services.Residents and businesses may continue with City business online, by phone or via email. Online forms can be accessed at For questions or concerns, residents may continue to contact the Customer Service Center at (901) 757-7200 or

The Germantown Public Works department will continue to ensure safe and high-quality drinking water to customers. In addition, water services will not be shut off due to delinquent payments at this time. However, please note that customer bills are due as rendered and payment obligations will continue to accrue. If you are new to Germantown and need to sign up for water, sewer and sanitation services, please visit this page, complete the solid waste service forms selection form and the water service application, and send completed forms to For questions regarding signing up for water, sewer or sanitation services, please contact Leslie Acerra at (901) 757-7353.

Solid waste collection is an essential service and the City of Germantown has been in daily communication with our contractor Waste Pro regarding service delivery. The City has been receiving reports of missed or delayed collections and these are communicated in real time to Waste Pro. In addition, Waste Pro is taking precautions due to the outbreak of Coronavirus (COVD-19), in which case substitute drivers may be covering routes on an as needed basis. For more information or to report a missed collection, please contact Customer Service at (901) 757-7200 or Thank you for your understanding. 

All non-mandated public meetings will be cancelled or rescheduled.
Updates are reflected on the City’s online calendar.

The Germantown Animal Shelter will also be closed until further notice. Adoptions will be available by appointment only. For questions or more information, contact the shelter at (901) 757-7358.

In response to the outbreak of COVID-19 and recent actions taken by the Tennessee Supreme Court, Germantown Municipal Court will be canceling adult court sessions scheduled through May. May court dates have been rescheduled, see full schedule below. For more information or to reschedule your court date, contact the Germantown Court Clerk's office at (901) 757-7212. 

A through L RESET TO JULY 1, 2020
M through Z RESET TO JULY 8, 2020

A through L RESET TO JULY 15, 2020
M through Z RESET TO JULY 22, 2020

A through L RESET TO JULY 29, 2020
M through Z RESET TO AUGUST 5, 2020

The Parks and Recreation department has canceled all programs and activities including adult and youth sports; facility rentals and closed all indoor/special use facilities. Park restrooms, tennis courts, Houston Levee Skate Park, Forgey Dog Park and the Farm Park Community Garden, greenway trails and open spaces are open. Park users are required to practice social distancing measures and limit gathers to under ten people. For more information and frequently asked questions, please view this document.

The City's Economic and Community Development Department has adopted a Back-to-Business Temporary Signage policy that allows businesses re-opening during the Phase 1 time-frame to advertise to customers that they are now open for business. City Code Compliance officers will be visiting businesses during Phase 1 to review temporary signage and answer any questions. To view the full policy, visit this link. For more information regarding development applications requests during the Phase 1 time-frame, please review this document.  

We will continue to update residents as new information becomes available. Connect with us on Facebook, Twitter and Nextdoor for alerts or breaking news. Sign up for e-notices at