The Germantown Fire Department is a professional, full-service agency providing excellent fire and emergency medical services for the citizens of Germantown. In addition to service to our community, the Germantown Fire Department is also very actively involved with preparedness activities at the local, county, regional, state and federal levels. These activities provide service to our community in areas such as mutual aid, incident management, technical rescue, emergency management and urban search and rescue.
Response TimeThe department responds to an average of 3,000 calls per year. Of those calls 65% are emergency medical in nature. The average response time for the Germantown Fire Department is five minutes.
The Germantown Fire Department strives to provide the best fire and life safety protection services for our community through many aggressive programs. However, we want to be sure that we are meeting the needs of our community and living up to your expectations. Many of you may already know that we send out a customer satisfaction questionnaire following any significant fire or emergency medical call. Those questionnaires show that about 99.3% of our customers rate our services as outstanding or above average (92% rate as outstanding). We are very proud of this accomplishment but want to make sure that we continue to meet the expectations and needs of all of our customers. The following survey is a simple way for us to gain information from you regarding your satisfaction, perception, and expectations of the Fire Department.