Library Services FAQ:
Germantown Community Library Reopening Phase 2
The library is now open to the public with social distancing guidelines and limited occupancy in place. Ensuring the safety of visitors and staff is vital as the Library takes the next step in reopening. We will be in Phase 2 for at least 21 days, starting May 19.
The library’s hours of operation during Phase 2 are:
Mondays, Wednesdays, Fridays and Saturdays from 10:30 a.m. to 3 p.m.
Tuesdays and Thursday from 1 p.m. to 5:30 p.m.
Friends Bookstore and Regional History and Genealogy Center remain closed.
Visitors up to and including 15 years of age must be under the direct supervision of a parent or guardian at all times. Masks are required for patrons 2 years of age and older. Cloth face coverings should not be placed on young children under age two, anyone who has trouble breathing, or anyone who is incapacitated or otherwise unable to remove the mask without assistance.
Curbside delivery, which had been available in phase one, is not available in this phase. Up to five items per library card may be checked out at the Circulation Desk. Computers are not available for public use. Other library services will resume at a later date.
For questions or more information, call 901-757-7323 during the hours of operation listed previously.
Please click here for the City of Germantown's Coronavirus news page, including information on other City services.
When are my items due? Can I renew or return my items?
All items checked out before March 16 have been renewed until May 8. Items returned via the outdoor book return will be checked in and removed from the borrower's card. Fines were frozen on any item that was overdue at the time the library closed (March 16).
What has happened to books I have on hold?
The library holds queue has resumed -- which means that if you were first in line to get a book before we closed, you will still be in line.
Where can I find my card number and PIN?
Your library card number is the entire number (with no spaces) under the barcode on your library card. The default PIN number for each card is the last four digits of the phone number on the library card account. If the first PIN you try doesn't work, please try the last four digits of any alternate numbers you may have provided when signing up for your library card.
What online resources are available to library patrons?
Many library services are available online to at-home users. Get started with our eBooks and audiobooks below, and check out the links on out home page for many more free online resources for all ages and interests.
- READS Digital Library, which can also be accessed through the mobile app Libby for Android and iOS, offers eBook and audiobook downloads. Check out a guide to getting started here.
- RBDigital, which also offers a mobile app for Android and iOS, offers audiobooks and magazines. Check out a guide for getting started here.
- Library Databases offer more online resources for research and learning.
I want to check out eBooks, but I don't have a library card.
Not to worry! Germantown residents whose mobile phone numbers are billed to addresses in the 38138 and 38139 can visit READS and check out items without a card. It just takes a few seconds to sign up using your mobile number and start borrowing free digital titles with the Instant Digital Card online service. Find out more about how it works here, then get started at READS Digital Library.
Is the Friends Bookstore taking donations?
To ensure the safety of Friends volunteers, the Friends Bookstore is not taking donations at this time. Please hold your items until donation acceptance has resumed. Thank you for your generosity!