Backdoor service includes one 64-gallon roll cart, with the option to request one additional cart. Under the new agreement, backdoor customers must use City-issued 64-gallon carts compatible with specialized lifting equipment. All trash must be secured in plastic garbage bags and placed inside the container. Material outside the container will not be collected. Containers must be in an accessible location with no pets or locked gates. Recycling carts, yard debris and large items must be placed at the curb. 

Medical Exception for Backdoor Service: Provisions are available for residents with certified medical restrictions. To qualify, residents must submit a medical certification confirming that no other members of the household are able to transport carts to the curb. Note that recycling and yard waste carts still require positioning at the curb for all customers. For more information, contact customer service at (901) 757-7200 or CustomerService@Germantown-TN.gov.

Curbside customers must use a City-provided 96-gallon green trash cart for collection. The first household trash cart ordered from the City is included in the sanitation fee. One additional trash cart may be ordered for a one-time usage fee of $75. Personal containers may no longer be used.

All household trash must be bagged and placed inside the provided 96-gallon green cart. Items left outside the cart, with the exception of bulk waste and yard waste in clear 39-gallon bags, will not be collected.

Please place household trash, yard waste and recycle carts at least three feet apart to allow clearance on all sides. The container handle and wheels need to be placed toward the house for proper disposal. Trash must be placed behind the curb (or between the curb and sidewalk) by 7 a.m. on collection day but not before 6 p.m. the day before. Waste Pro has until 7 p.m. to complete collection. Carts must be removed from the curb by 8 a.m. the day following collection. Per City of Germantown Ordinance, all waste containers must be stored behind the front line of the home and should not be visible from the street.

Residents who would like to change their sanitation pick-up preference can contact Customer Service at CustomerService@Germantown-TN.gov or (901) 757-7200.

Germantown's standard collection service does not cover the collection of construction and demolition debris, such as fencing or roofing shingles. To arrange for payment and pick up of construction debris, contact Waste Pro directly at (901) 236-0660.

Sand, dirt, mulch, gravel, concrete, bricks, stone, sawdust, steel, steel poles, tile, auto parts, roofing, shingles, glass, mirrors and lawn mowers are not collected at the curb. These items are accepted at Germantown's semi-annual Amnesty Dumpster Day event.

Items containing refrigerants such as refrigerators, freezers and air conditioners require certification from a licensed technician stating that the refrigerant has been removed. Once certified and tagged, state law requires doors be removed before refrigerators and freezers are placed at the curb for pickup. Email CustomerService@Germantown-TN.gov or call (901) 757-7200 to alert of large item pick-up.

There is a limit of five cubic yards for bulk items that can be placed at the curb per week.

Do not mix furniture, household garbage or other bulky items with yard debris. Questions? Contact customer service at CustomerService@Germantown-TN.gov or (901) 757-7200.

Sand, dirt, mulch, gravel, concrete, bricks, stone, sawdust, steel, steel poles, tile, auto parts, roofing, shingles, glass, mirrors and lawn mowers are not collected at the curb. These items are accepted at Germantown's semi-annual Amnesty Dumpster Day event.

Homeowners are responsible for properly disposing of medical waste including syringes. How to dispose of prescription drugs.